How it works
A structured medical review, start to finish
Fenn Health is built around a provider evaluation. Here’s exactly what happens after you begin, and what to expect at each stage.
Five stages, one clear process
- 1
Complete your intake online
You’ll answer questions about your goals, medical and surgical history, current medications and supplements, allergies, and any prior treatment. Accuracy matters more than speed. Providers make decisions from what you tell them. You’ll also review and accept the telehealth consent before submitting.
- 2
A licensed provider reviews your case
A clinician affiliated with LocumTele and licensed in your state reviews your intake. They may message you for clarification, request a video visit, or ask for records before deciding. If treatment isn’t appropriate for you, they’ll explain why and what options may fit better.
- 3
Your prescription reaches the pharmacy
If a provider prescribes treatment, the prescription is sent to Rush Pharmacy, a licensed compounding pharmacy. The pharmacy verifies the order and prepares your medication for an individual patient. There is no shelf stock waiting to be sold.
- 4
Medication ships to your door
Orders ship discreetly with tracking. Anything temperature-sensitive travels cold-chain in insulated packaging with coolant. Refrigerate promptly on arrival, following the storage instructions in the box.
- 5
Follow up with your care team
Message your care team with questions about dosing, timing, or side effects. Your prescriber decides any dose change. It isn’t something you select on your own. You can cancel a subscription at least 2 days before your next renewal date.
Who can be seen
Eligibility for a consultation is not the same as eligibility for treatment. Only a licensed provider can decide the second one.
You can start a consult if
- You are located in a state we serve at the time of your consultation
- You are 18 years of age or older
- You can provide an accurate medical history, medication list, and allergy list
- You are willing to attend follow-up messaging or a video visit if your provider requests one
- You have a U.S. street address that can receive temperature-controlled deliveries
We may not be the right fit if
- You are located in a state we do not currently serve
- You are under 18
- You are pregnant, breastfeeding, or planning pregnancy
- You are seeking care for an urgent or emergency medical issue
- Your provider determines that an in-person evaluation or a specialist referral is needed first
Medical disclaimer
The information on this page is for educational purposes only. It is not medical advice and does not replace a consultation with a licensed healthcare provider. Whether any treatment or product is appropriate for you depends on your individual medical history and clinical evaluation by a licensed provider. Individual results vary, and no specific outcome is promised.
Compounded medications have not been reviewed by the FDA for safety, effectiveness, or quality. A prescription is issued only if a licensed provider determines it is appropriate for you.
Safety information: ask your provider about risks, side effects and interactions before starting treatment. Full prescribing and safety information is provided with your prescription. To report a side effect, contact your provider or FDA MedWatch at 1-800-FDA-1088.
Ready when you are
Start your intake and a licensed provider will tell you where you stand.